FAQ

Where do you ship?

We currently focus on customers in the United States.

How long does shipping take?

Most U.S. orders are expected to arrive within 3-12 business days after processing, depending on the product and supplier. Delivery times may vary by destination, carrier, and fulfillment method.

How can I track my order?

Once your order ships, you will receive tracking information by email when available.

Can I return my order?

Eligible unused items may be returned according to our Returns & Refunds policy. For hygiene and safety reasons, used pet products may not be eligible for return.

Are your products safe for pets?

Our products are selected for everyday pet use. Please follow the product instructions, check sizing before ordering, and supervise your pet when introducing a new item.

How do I contact LoftPaws?

Email us at support@loftpaws.com and include your order number if applicable.