Returns & Refunds

We want you to feel confident shopping with LoftPaws. If you are not satisfied with your order, please contact us at support@loftpaws.com within 14 days of delivery.

Return Eligibility

To be eligible for a return, items must be unused, clean, in their original condition, and in the original packaging when possible.

For hygiene and safety reasons, used pet products may not be eligible for return unless they arrive damaged or defective.

Non-Returnable Items

The following items may not be eligible for return:

- Used pet care or grooming products
- Items with pet hair, odor, stains, or signs of use
- Final sale items
- Gift cards

Damaged or Defective Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue.

Refunds

Once a return is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Please note that banks and payment providers may take additional time to process the refund.

Return Shipping

Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect. Return instructions will be provided after your return request is approved.

How to Start a Return

Email support@loftpaws.com with your order number, the item you want to return, and the reason for your request.