Shipping Policy

At LoftPaws, we currently focus on shipping to customers in the United States.

Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may vary during holidays, promotions, or high-volume periods.

Estimated Delivery

Most U.S. orders are expected to arrive within 3-12 business days after processing, depending on the product and supplier. Delivery times may vary by destination, carrier, and fulfillment method.

Shipping Rates

Shipping rates may vary by product and will be shown at checkout. We may offer free shipping promotions when available.

Tracking

Once your order ships, you will receive a confirmation email with tracking information when available. Please allow some time for tracking updates to appear after the carrier receives the package.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. LoftPaws is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Delayed Packages

If your order appears delayed, please contact us at support@loftpaws.com with your order number. We will help review the tracking information and work with the fulfillment provider when possible.